Privacy Policy

1. Introduction

Welcome to Nunyxua.com ("we," "our," or "us"). At Nunyxua, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi service, website, and mobile application.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Name, phone number, email address, and profile picture
• Location Data: Pick-up and drop-off locations, GPS coordinates, and travel routes
• Payment Information: Credit/debit card details, payment history, and billing address
• Account Information: Username, password, and account preferences
• Communication Data: Customer service inquiries, feedback, and complaints

2.2 Automatically Collected Information

When you use our website or mobile application, we automatically collect:

• Device Information: IP address, device type, operating system, browser type, and mobile network information
• Usage Data: Pages visited, features used, time spent on the platform, and interaction with content
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our taxi service
• To process and complete transactions
• To match you with the nearest available driver
• To send ride confirmations, receipts, and updates
• To improve and personalize your experience
• To develop new features and services
• To communicate with you about promotions, updates, and news
• To prevent fraud and enhance security
• To comply with legal obligations
• To resolve disputes and troubleshoot problems

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Compliance: Processing necessary to comply with applicable laws and regulations
• Consent: Processing based on your explicit consent, which you can withdraw at any time

5. Data Sharing and Disclosure

We may share your information with:

• Drivers: To facilitate your ride (limited to necessary information)
• Service Providers: Third-party vendors who help us operate our business
• Payment Processors: To process your payments securely
• Legal Authorities: When required by law, court order, or governmental regulation
• Business Partners: For joint marketing efforts or promotions (with your consent)

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure network architecture and firewalls
• Regular security assessments and audits
• Access controls and authentication procedures
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to retain data for certain periods
• Statute of limitations under applicable law
• Our legitimate business interests

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure your information receives adequate protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our services.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.